Who we are
With over 20 years of Plumbing and Heating experience, knowledge and expertise - REL Heat Pumps are designers and installers of both air source and ground source heat pumps.
Our mission has always remained the same—to provide you with unparalleled service and allow our work to exceed all your expectations of professionalism, integrity, and effectiveness. From the smallest and easiest job to the largest and most difficult, we make sure that we’re not finished until you, our customer is completely satisfied, however, it doesn't end there, we are here to ensure your heat pump runs optimally for many years to come. We aim to finish each project in a timely-manner and with the highest level of quality. With a focus on quality, competitive rates and customer satisfaction, we always strive to meet and exceed your expectations.
Design and Installation
Robust design is the cornerstone of every Air source or Ground source heat pump installation.
This all starts with a detailed survey, heat loss calculation of each room of your property, followed by a conversation with you to discuss the findings, your expectations and the potential options available to you.
REL Heat Pumps work with several fantastic suppliers to bring you the best choice for your individual needs.
As well as correctly designed heating comfort, hot water provision is a key component part of your heat pump installation. We can work through your needs, make suggestions and ultimately come up with an agreed solution that best suits your requirements. All this before we even begin the installation of your new heat pump.
We will plan the installation around you and we assure you of our best intentions at all times. Our engineers are trained, skilled, courteous and cognisant of your needs.
Service and Maintenance
Aftercare is our specialty, once we have commissioned your new heat pump installation and ensured that it is working optimally in line with your expectations, and handed it back over to you, we will be on hand to ensure your heat pump remains working in the way you expect it to. We can even tailor a service plan that best suits your needs, we recommend a 6 monthly and annual full service to ensure everything is in good working and efficient order. This can be discussed with you individually.
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Sometimes things can go wrong with your equipment, we have a mantra at REL Heat Pumps that says preventative, regular maintenance is the key to preventing this, however, even the best maintained systems can develop a fault, that's why we are also on hand to help! The systems we install have a 12 month warranty and beyond that we have access to the manufacturing spare parts to ensure that your heat pump is back up and running with as little fuss as possible.
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